Employee Frequently Asked Questions
As an affiliated company of HCA, we are committed to providing all employees a Healthy Work Environment and a rewarding career. One critical step toward maintaining our momentum is to give you meaningful "voice" in your workplace. That's why, every year, we conduct an Employee Engagement Survey - to give you another opportunity to Speak on matters of importance to you. In return, we commit to actively Listen to what you say, Act on what you tell us, and then Tell or communicate back to you improvements we’ve made based on what we learned during the survey.
Your opinion counts and all your responses are strictly confidential.
As the survey dates approach, you will receive information on how to complete the questionnaire. Until then, here are some questions and answers you may find helpful.
Q. Why should I participate?
A. Completing the employee engagement survey is one way for you to speak up and share your thoughts and opinions with your manager and facility leaders. We won't know how to make improvements to our workplace if you don't tell us what you would like to see. You are the only one who can help us answer the question, "What's it like to work here?" Q. Why is the survey called an "engagement survey?"
A. Understanding how satisfied you are with your workplace is important. But we want to understand even more than satisfaction. We know you work diligently for our patients and organization. So we want to learn what drives your motivation. This is the essence of engagement. The questions on the survey will help us assess the overall level of engagement at your facility. Q. You talk about engagement. What does that mean?
A. While there are a variety of ways to describe employee engagement, for us it means understanding what makes you passionate about what you do and who you work for, and what motivates you to put forth effort for patients and colleagues. Q. How does an employee become "engaged?"
A. A variety of factors affect how an employee becomes engaged, including: - The job itself
- Your immediate supervisor
- Staffing and workload balance
- Communications
- Opportunities for advancement and growth
- Fair-pay practices
- Teamwork and cooperation
- Confidence in senior leadership.
The survey asks questions to assess your feelings about each of these dimensions. Q. When will the survey be administered?
A. You can participate in the survey anytime between May 3 and May 31, 2010. You can take the survey online or by telephone. Phones and computers with internet access are generally available to you at your workplace so you can take the survey at a convenient time in your schedule. Q. How and when will I get specific information about participating?
A. Before the survey begins, you will receive a "Survey Guide," a pamphlet that will lead you through the survey process. It will tell you how to find the survey, the steps we take to ensure your confidentiality and definitions of some key terms used in survey questions. In addition, you can visit www.hcasurveys.com for other resources and tools. Q. Are the results confidential?
A. Yes. Your responses will be grouped with others in your department to create a department report. If your department receives less than 5 responses, the results will be "rolled up" to the facility total and a department report will not be produced. No manager or staff member will ever have access to any individual responses. We ask you to provide a partial Social Security number and date of birth because it's the best way to validate your eligibility. It provides a means to track how many employees have taken the survey and allows the greatest flexibility for analyzing data. There are a number of safeguards in place to ensure your responses remain confidential: - Managers are never given a list of who has or has not taken the survey. They only receive response-rates (percentages).
- Department reports are not generated unless a department has 5 or more responses.
- The survey is administered by an outside, independent company, The Foresight Group.
- Responses are never tied back to a particular employee.
Q. How will the results be used?
A. Starting in June, your facility leaders will review the results to identify strengths and opportunities for improvement. Managers will also have access to survey data and will use the results to create action plans that will help celebrate the good things in your workplace as well as identify areas in which improvements can be made. Q. Will I get to see results once the survey is complete?
A. Yes. The expectation is that managers will share the results with their workgroups. You and your team should discuss your results and work on action plans to make positive changes within your workgroup and facility.
